No problem. We have an unconditional 21 days returns policy. Just contact us for a Returns Authorisation Number (RAN). Pack it up and send it back for and exchange or refund – just make sure it’s in the original packaging and condition.
At Suecos we guarantee everything we sell to be free from defects in materials and workmanship under our “Fair Claim” warranty for a period of 6 months. However in the unlikely event that something happens that shouldn’t – let us know and we will sort it out. The warranty applies to products bought new from Suecos AUS and does not effect your rights under the Consumer Guarantees Act.
Every pair of footwear should be clean and dry at all times. For cleaning, hand wash them with warm water and soap, dry on open air or with a dry cloth. Do not expose to temperatures above 50ºC or place them near heat sources, they could get deformed and lose quality.
Our fit is true to size. Meaning that if you normally wear a size 37 EUR, you should order a size 37 here. We recommend when purchasing Nordic that you buy one size up due to the insole. Our material adapts to the feet after a few wears.
Foot transpiration is something that occurs naturally, no matter what kind of shoe you’re wearing. As a hygiene measure, your feet should be washed thoroughly every day and you should wear socks and change them regularly. Our innovative X-Cell™ material of E.V.A. reduces considerably the appearance of bacteria and fungus that produce bad odor.
Our Suecos® are made of X-Cell™, a form of E.V.A. material, which is a kind of synthetic rubber that is latex-free. It is soft, waterproof, very light, flexible, antibacterial, shock-absorbent and it easily molds to the feet.